Accountability is a Two-Way Street
What does accountability really mean in practice? And what happens when the way an organisation responds makes people think twice about taking it?
Why Being Trustworthy Isn't Entirely Our Decision To Make
We may think of ourselves as honest and trustworthy, but is that how others experience us? Small, seemingly insignificant behaviours can quietly undermine the trust people place in us — often without us recognising what is happening.
Communication Isn't Simply What Is Said
Communication is not simply the message we intended to send. It is also the message somebody received, the assumptions that influenced their understanding, the questions they felt able to ask, the response they received when they did, and the information that may never have reached us at all.
The question isn't how well we communicate. It's whether that communication fulfils the purpose it was meant for.